Refund Policy
Effective Date: June 4th, 2026
Overview
At Hydra Software, we aim to deliver high-quality digital products and services. However, we understand that certain situations may require a refund. All refund requests are reviewed individually and are granted at our sole discretion.
Eligibility for Refunds
Refunds may be considered under the following conditions:
- Technical Issues: The software does not function as described and the issue cannot be resolved after reasonable troubleshooting.
- Undelivered Product: The product or service was not delivered within the stated delivery timeframe.
- Unauthorized Purchases: There is verified evidence of fraud or unauthorized use of the payment method.
- Service Downtime: Extended downtime exceeding 48 hours that prevents access to the product, with no available resolution or alternative provided.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Violation of our Terms of Service.
- Use of the software on unsupported or incompatible systems where requirements were not met.
- Change of mind or personal circumstances (e.g., no longer needing the product).
- Temporary downtime, maintenance periods, or short-term feature unavailability.
- Account suspension or termination due to violations of our rules.
Refund Process
To request a refund, please follow these steps:
- Contact our support team at [email protected] with your order details.
- Include a clear explanation of your refund request.
- Allow up to 5 business days for review and a response from our team.
Important Notes
- Approved refunds will be issued to the original payment method used during purchase.
- Partial refunds may be granted depending on usage and circumstances.
- All refund decisions are final once processed.
Changes to This Policy
Hydra Software reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services indicates acceptance of the revised policy.
Contact Us
If you have any questions about this Refund Policy, you can contact us at:
[email protected]